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Trial registered on ANZCTR
Registration number
ACTRN12620001167954
Ethics application status
Approved
Date submitted
30/10/2020
Date registered
6/11/2020
Date last updated
8/02/2023
Date data sharing statement initially provided
6/11/2020
Type of registration
Prospectively registered
Titles & IDs
Public title
Melanoma Patients’ and Clinicians’ Satisfaction with Telehealth During COVID-19
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Scientific title
Melanoma Patients’ and Clinicians’ Satisfaction with Telehealth During COVID-19
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Secondary ID [1]
302657
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None
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Universal Trial Number (UTN)
None
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Trial acronym
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Linked study record
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Health condition
Health condition(s) or problem(s) studied:
Melanoma
319565
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Condition category
Condition code
Cancer
317511
317511
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0
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Malignant melanoma
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Intervention/exposure
Study type
Observational
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Patient registry
False
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Target follow-up duration
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Target follow-up type
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Description of intervention(s) / exposure
This study is interested in exploring melanoma patients' and clinicians' satisfaction with telehealth that they received during COVID-19 pandemic as well as factors that may be associated with this satisfaction.
Patients will be required to complete one 20-minute survey. Patients will self-select to participate in the study and can choose whether this survey is completed in the paper form, or online (via REDCap). For online completion, the patients will be required to complete the survey in one sitting. Patient survey will contain demographic (birth year, gender, living arrangements, language spoken at home, health insurance status, employment status, highest educational attainment, postcode of primary residence, annual income) and clinical (time since diagnosis, melanoma stage, past and current treatments for melanoma, current melanoma status) questions, information about telehealth received (when was the most recent telehealth consultation, type of telehealth, whether it was a part of clinical trial), the measure of their satisfaction with telehealth they received during COVID-19 (Telemedicine Satisfaction and Usefulness Questionnaire (TSUQ), additional Likert and qualitative questions), trust in oncologist (Trust in Oncologist Scale (TiOS-SF)), quality of life (European Organisation for Research and Treatment of Cancer Quality of Life Questionnaire (EORTC QLQ-C30), Melanoma Concerns Questionnaire (MCQ-28)), Fear of Cancer Recurrence (Fear of Cancer Recurrence Short Form Inventory (FCRI-SF)).
Clinicians will also self-select to participate in this study. They will be required to answer one 10 minute survey containing demographic (birth year, gender) and professional (profession/specialisation, career stage, years working in melanoma), information about most recent telehealth consultation provided (month of this consultation, mode of delivery, whether it was a part of a clinical trial), information about the adequacy of MBS item numbers for telehealth, measurement of satisfaction with telehealth (Health Optimum Telemedicine Acceptance Questionnaire, additional Likert and qualitative questions)
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Intervention code [1]
318944
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Not applicable
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Comparator / control treatment
No control group as observational study
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Control group
Uncontrolled
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Outcomes
Primary outcome [1]
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Patients' satisfaction with telehealth, which is a composite primary outcome, measured by:
- Telemedicine Satisfaction and Usefulness Questionnaire (TSUQ)
- 4 additional satisfaction questions that have been previously used in research
- 5 satisfaction qualitative questions that will be analysed for emerging themes
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Assessment method [1]
325548
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Timepoint [1]
325548
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At the time of survey completion
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Primary outcome [2]
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Clinicians' satisfaction with telehealth, which is a composite primary outcome, as measured by:
- Health Optimum Telemedicine Acceptance Questionnaire
- Additional 9 quantitative satisfaction questions previously used in research
- five qualitative questions that will be analysed for emerging themes
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Assessment method [2]
325549
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Timepoint [2]
325549
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At the time of survey completion
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Secondary outcome [1]
388359
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Trust in oncologist, measured using Trust in Oncologist Scale (TiOS-SF)
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Assessment method [1]
388359
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Timepoint [1]
388359
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At the time of survey completion
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Secondary outcome [2]
388404
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- Quality of life, measured using European Organisation for Research and Treatment of Cancer Quality of Life Questionnaire Version 3 (EORTC QLQ-C30) and Melanoma Concerns Questionnaire (MCQ-28)
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Assessment method [2]
388404
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Timepoint [2]
388404
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At the time of survey completion
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Secondary outcome [3]
388405
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- Fear of Cancer Recurrence, measured using Fear of Cancer Recurrence Inventory- Short Form (FCRI-SF)
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Assessment method [3]
388405
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Timepoint [3]
388405
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At the time of survey completion
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Secondary outcome [4]
388553
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Suitability of Medicare items for telehealth consultations in melanoma, as measured by 4 qualitative questions that have been designed specifically for this study
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Assessment method [4]
388553
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Timepoint [4]
388553
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At the time of survey completion
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Eligibility
Key inclusion criteria
Patients:
- 18 years of age.
- Able to read and understand English and respond to study questions
- Cognitive capacity to provide informed consent.
- Diagnosis of melanoma (any stage).
- Participation in at least on telehealth consultation in relation to their melanoma since March 2020.
- Receiving services from healthcare professionals at one of the study sites.
Clinicians
- Healthcare professional (e.g. doctor, nurse, allied health) involved in providing care, support, and management of patients with melanoma.
- Providing services within the study sites that are approved for this study.
- Provision of at least one telehealth consultation in relation to melanoma management since March 2020.
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Minimum age
18
Years
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Maximum age
No limit
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Sex
Both males and females
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Can healthy volunteers participate?
No
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Key exclusion criteria
Patients:
- Younger than 18 years of age.
- Insufficient English and/or cognitive ability to understand and respond to study materials.
- Diagnosis of any other skin condition, including non-melanoma skin cancer
- Participation in telehealth. consultations that are not related to melanoma management.
Clinicians
- Practicing outside the approved study sites.
- Providing only face to face consultations during COVID-19 (since March 2020)
- Not involved in care of melanoma patients.
- Participation in an interview as a part of ‘The Management of Primary Melanoma in the Time of COVID-19; Lessons and Future Directions’
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Study design
Purpose
Psychosocial
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Duration
Cross-sectional
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Selection
Defined population
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Timing
Prospective
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Statistical methods / analysis
To have an adequate power for this study (80%) to detect a significant (p<0.05) small-moderate effect of demographic, clinical and psychological variables on telehealth satisfaction, this study needs 80 participants. To account for missing / incomplete surveys, this study will aim to recruit at least 100 participants.
Demographist information will be described using central tendency measures (continuous data) and frequency counts (categorical data).
- Satisfaction with tele-health will be assessed using Mean scores (SD) for continuous questionnaire scores. Additionally, the frequency of Likert-type responses will be calculated, and it was decided a-priori that patients and clinicians will be classified as reporting high satisfaction if their scores are 4-5 on each question.
- two tailed independent samples t-test will be used to determine whether satisfaction depends on whether telehealth was provided by video or telephone
- To determine suitability of Medicare items for telehealth, thematic analysis of qualitative clinician responses will be used
- To determine whether telehealth improves access to patients from rural/remote regions and those of lower socio-economic status, independent samples t-test will be used, with patients grouped as either from urban or rural/remote areas and earning less than $62,000 per annum and those earning more than this amount.
- To outline the benefits / concerns about telehealth raised by patients and clinicians, thematic analysis of qualitative answers will be conducted as well as identification of most highly / lowly rated items on TSUQ, additional satisfaction questions
- to determined factors associated with telehealth satisfaction, regression analysis of TSUQ scores with clinical, quality of life and psychological variables will be conducted.
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Recruitment
Recruitment status
Completed
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Date of first participant enrolment
Anticipated
18/01/2021
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Actual
7/06/2021
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Date of last participant enrolment
Anticipated
31/03/2021
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Actual
1/03/2022
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Date of last data collection
Anticipated
31/03/2021
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Actual
1/03/2022
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Sample size
Target
100
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Accrual to date
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Final
115
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Recruitment in Australia
Recruitment state(s)
NSW
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Recruitment hospital [1]
17915
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Royal Prince Alfred Hospital - Camperdown
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Recruitment hospital [2]
17916
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The Poche Centre, Melanoma Institute Australia - North Sydney
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Recruitment hospital [3]
23977
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Westmead Hospital - Westmead
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Recruitment postcode(s) [1]
31778
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2050 - Camperdown
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Recruitment postcode(s) [2]
31779
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2060 - North Sydney
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Recruitment postcode(s) [3]
39465
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2145 - Westmead
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Funding & Sponsors
Funding source category [1]
307094
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Charities/Societies/Foundations
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Name [1]
307094
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Melanoma Institute Australia
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Address [1]
307094
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40 Rocklands Road
Wollstonecraft NSW 2067
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Country [1]
307094
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Australia
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Primary sponsor type
Charities/Societies/Foundations
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Name
Melanoma Institute Australia
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Address
40 Rocklands Road
Wollstonecraft NSW 2067
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Country
Australia
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Secondary sponsor category [1]
307665
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None
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Name [1]
307665
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Address [1]
307665
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Country [1]
307665
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Ethics approval
Ethics application status
Approved
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Ethics committee name [1]
307211
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Royal Prince Alfred Hospital HREC
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Ethics committee address [1]
307211
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Research Ethics and Governance Office Royal Prince Alfred Hospital CAMPERDOWN NSW 2050
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Ethics committee country [1]
307211
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Australia
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Date submitted for ethics approval [1]
307211
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21/09/2020
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Approval date [1]
307211
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05/11/2020
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Ethics approval number [1]
307211
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2020/ETH02519
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Summary
Brief summary
During the COVID-19 Pandemic a number of medical and allied health consultations has been changed from face-to-face to telehealth, using either telephone or video. This study would like to understand the level of satisfaction melanoma patients and their clinicians had with telehealth. Learning about the satisfaction may lead to improvement of this service in the future, as telehealth may be able to bridge geographical gaps many patients experience who do not live in large urban areas. Who is this study for? Patients: This study may be suitable for you if you are: at least 18 years of age, able to read and understand English and respond to survey questions, are able to provide informed consent, you have been diagnosed with melanoma, you have had at least one consultation via telehealth since March 2020, you are receiving services from healthcare professionals at Melanoma Institute Australia, or Melanoma and Surgical Oncology at Royal Prince Alfred Hospital Clinicians: This study may be suitable for you if you are: a healthcare professional (e.g. doctor, nurse, allied health) involved in providing care, support, and management of patients with melanoma, providing services at Melanoma Institute Australia and Royal Prince Alfred Hospital, you have provided at least one telehealth consultation in relation to melanoma management since March 2020. Study details: Participants enrolled in this study will be asked to complete ONE survey. Melanoma patients will be able to complete this survey online or in paper form. This survey will take about 20 minutes to complete and will contain questions about general demographic and melanoma information, satisfaction with telehealth, emotional and physical functioning, Clinicians will, be asked to complete a 10 minute survey containing questions about their general demographic information, their career stage, opinion about adequacy of Medicare items for telehealth as well as their own perception of telehealth they provided. Clinician survey will be available online. It is hoped that this study will highlight the benefits of telehealth, as well as some areas where improvements may be needed. This may lead to implementation of the strategies to address areas of low satisfaction in both clinical practice as well as research.
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Trial website
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Trial related presentations / publications
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Public notes
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Contacts
Principal investigator
Name
106418
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Dr Iris Bartula
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Address
106418
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Melanoma Institute Australia
Poche Centre
40 Rocklands Road,
Wollstonecraft NSW 2065
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Country
106418
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Australia
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Phone
106418
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+61 2 9911 7398
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Fax
106418
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Email
106418
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[email protected]
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Contact person for public queries
Name
106419
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Iris Bartula
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Address
106419
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Melanoma Institute Australia
Poche Centre
40 Rocklands Road,
Wollstonecraft NSW 2065
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Country
106419
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Australia
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Phone
106419
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+61 2 9911 7398
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Fax
106419
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Email
106419
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[email protected]
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Contact person for scientific queries
Name
106420
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Iris Bartula
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Address
106420
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Melanoma Institute Australia
Poche Centre
40 Rocklands Road,
Wollstonecraft NSW 2065
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Country
106420
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Australia
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Phone
106420
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+61 2 9911 7398
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Fax
106420
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Email
106420
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[email protected]
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Data sharing statement
Will individual participant data (IPD) for this trial be available (including data dictionaries)?
Yes
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What data in particular will be shared?
Any data shared will be anonymous - containing only demographic information about the participants. Patients are unlikely to be identified by this demographic information. Clinician's data is potentially identifiable. As a preference, demographic data for the clinicians will be shared in a group format, or separated from the survey responses, to protect the clinician’s privacy.
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When will data be available (start and end dates)?
Following publication of primary outcomes from this study - no end date
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Available to whom?
To other researchers who present methodologically-sound, Human Research Ethics Committee-approved research plan/protocol to Dr Bartula who will be the guardian of the data.
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Available for what types of analyses?
Only to achieve the aims of the proposal that has been presented when data sharing was agreed to.
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How or where can data be obtained?
Access subject to approval by Dr Bartula
Address: 40 Rocklands Road Wollstonecraft NSW 2065 Australia
Phone: +612 9911 7398
Email:
[email protected]
relevant files will be emailed upon access to data being granted.
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What supporting documents are/will be available?
No Supporting Document Provided
Doc. No.
Type
Citation
Link
Email
Other Details
Attachment
9574
Study protocol
[email protected]
9575
Other
[email protected]
Data Dictionary
Results publications and other study-related documents
Documents added manually
No documents have been uploaded by study researchers.
Documents added automatically
No additional documents have been identified.
Download to PDF